FAQs

Find answers to commonly asked questions.

Why doesn’t my charity appear on eBay’s list of charities?
Click to Expand FAQ

Charities need to enrol with PayPal Giving Fund to appear on eBay for Charity. As a grant-giving 501(c)(3) charity, PayPal Giving Fund collects the funds donated by buyers and sellers on eBay and then passes those funds on to the charity selected by the donor. Within 24 hours of enrolling with PayPal Giving Fund you’ll appear on eBay’s list of charities and be able to receive donations through eBay for Charity.

What is PayPal Giving Fund?
Click to Expand FAQ

PayPal Giving Fund is a 501(c)(3) registered charity. In collaboration with PayPal, we’re building a network of donors, businesses, and charities to raise new, unrestricted funds for charity. Using digital technology and working with leading internet businesses, we generate more than $35 million in donations each year to benefit charities in the US and UK. We provide donation and donor reports, aggregate donations for monthly electronic distribution, and handle legal registration requirements—all without charging donors or charities for our PayPal Giving Fund services.

How do I know if my charity is enrolled with PayPal Giving Fund?
Click to Expand FAQ

Click here to see if your charity is enrolled with PayPal Giving Fund.

Who can enrol in PayPal Giving Fund?
Click to Expand FAQ

To enrol in PayPal Giving Fund, you need a confirmed PayPal charity account. 501(c)(3) public charities, religious organizations, and government agencies can provide documentation to PayPal to confirm their PayPal business account belongs to a charity.

Do eBay Sellers/Donors need to enrol with PayPal Giving Fund?
Click to Expand FAQ

When someone sells an item for charity on eBay, PayPal Giving Fund collects the donation and deposits it in the charity’s PayPal account. To donate to a charity through PayPal Giving Fund, you need a PayPal account, but you don’t need to enrol with PayPal Giving Fund. Only charities need to register with PayPal Giving Fund.

Why do I need to confirm my charity PayPal account before enrolling in PayPal Giving Fund?
Click to Expand FAQ

When you enrol in PayPal Giving Fund, we fundraise on your behalf. To build trust with donors and protect the quality of our partner programs, we use PayPal’s account confirmation process to verify that all organizations enrolled in PayPal Giving Fund are legal charities by IRS standards.

How do I know if my PayPal business account has been confirmed as a charity account?
Click to Expand FAQ

When you enrol in PayPal Giving Fund we’ll let you know if you need to confirm your PayPal charity account. You can also check by logging in to your PayPal account. Select Profile from the menu at the top of the page, select Business setup, then select the Account setup tab. If your account is confirmed, it will say, “We’ve confirmed your charity”. If not, it will say, “Confirm your charity status”.

When and how do charities get paid by PayPal Giving Fund?
Click to Expand FAQ

PayPal Giving Fund distributes donations to charities at the end of each month, depositing a single payment into each charity’s PayPal account, to reduce accounting costs. We make every effort to deliver each donation to the charity the donor chooses. If there’s a problem delivering a donation, we contact the charity and try to resolve it. If we can’t resolve the problem after that, we may reassign the donation to a different charity. See PayPal Giving Fund’s Donation Delivery Policy for more details.

Will I pay any fees when I receive donations through PayPal Giving Fund?
Click to Expand FAQ

PayPal Giving Fund itself does not charge charities any fees for enrolling or receiving donations. In some cases our ecommerce partners may choose to charge fees on donations made through their platforms, which they will disclose to you.

How do we track the donations we receive through PayPal Giving Fund?
Click to Expand FAQ

You can track your donation details by logging in to your PayPal Giving Fund dashboard. Select Dashboard from the menu at the top of the page to view your Donation History and your Pending Donations. Select Activity from the same menu to view donation details.